Forum Discussion

chelsea949's avatar
chelsea949
New Contributor
6 years ago

Contour App

I rely on the Contour app on my iPad and over the last week I've discovered that there is no sound available on certain channels. so far it's Bravo and HGTV
KevinM2's avatar
KevinM2
Former Moderator
@chelsea949 Hi Chelsea949, I am unable to replicate this issue using the Contour App on my personal iPhone. Can you please try and uninstall the app and reinstall it, to see if that resolves the issue? Also, is the iPad the only device currently impacted? If you're still having issues, please email us at cox.help@cox.com, so we can escalate this. I understand the audio issue can be quite inconvenient, and we're sorry you're having this experience. -Kevin M. Cox Support Forum Moderator
mlrdking's avatar
mlrdking
New Contributor
6 years ago

I uninstalled the app on my iPad. When I tried to install it, I got a message that the app was not compatible with my iPad.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    6 years ago
    This often indicates that the iPad may be an older model not running the most update to date software. Can you try checking to see if there are any system or iOS updates for this device?

    -Chris