Forum Discussion

Rebcoxcustomer's avatar
Rebcoxcustomer
New Contributor
3 years ago
Solved

Contour app will not working anymore.

For about two weeks now the Contour app on my iPhone 7 will not work. I have deleted the app and reinstalled, checked my phone's operating system (it is current) and restarted my phone. Still, the ap...
  • Following_Busin's avatar
    Following_Busin
    3 years ago

    Contour App to play tv on the computer will not play Fox Business on weekends, sometimes just the audio will not play for Fox Business channel and sometimes both the audio and video for Fox Business will not play... usually only Friday, Saturday and Sundays.... however CNN will play as will some Food channel stuff.  That makes me think possibly someone who works at Cox Cable is turning off the Fox Business Channel Feed on Fridays Saturdays and Sundays.  This has happened in various forms for the last month and I need to follow stock market news for work.  It is highly annoying.  A month ago both Fox News and Fox Business was not working on Contour on Friday, Saturday and Sunday, but CNN was working on Contour.  

bearone2's avatar
bearone2
Contributor III
3 years ago

uninstall/reinstall the app!!

  • Rebcoxcustomer's avatar
    Rebcoxcustomer
    New Contributor
    3 years ago

    Thank you. I tried that and it did not resolve the problem.

    • MariaL's avatar
      MariaL
      Moderator
      3 years ago
      Hi Rebcoxcustomer,

      We can escalate your issue to our Video Support team to investigate. Please email our team at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Twitter and Facebook through the links below:

      www.facebook.com/.../

      https://twitter.com/CoxHelp

      Maria
      Cox Support Forum Moderator