Contour App on iPhone, & Samsung tablet
Two days ago our Contour app stopped working properly. We live in Santa Barbara, CA. The only channels we can watch are upper channels, such as 22,25, 57, 106, 1125. We can’t get any of the regular...
Forum Discussion
Hi MandLSB, we are extremely sorry for the delay, and I do thank you for reaching out to us via email about this issue as well. We hope to have more information for you sometime this week, and we will follow up with you. -Kevin M. Cox Support Forum Moderator
Hi Kevin,
As of this morning 9/19/19 app still not working the way it should. Could you please have someone call me?
- MandLSB,
Sorry about the delay in responding to you. Would you send us an email again to cox.help@cox.com so we can discuss your issue about the app?
Mark M.
Cox Support Forums ModeratorHi Mark,
i just did! I received an email at 10:34 this morning stating “I apologize for the delay. The ticket has been completed. Please let us know if you were still experiencing any trouble. Thank you. Nichole”. I don’t understand how Cox can just close a ticket when they haven’t even talk to me on the telephone to check and see if the app is working or not. As of this morning the app does not work. I closed out all my cache and cookies removed the app reinstalled the app yada yada yada all the stuff you guys keep asking me to do. It is not working.
Lauren
- Hi MandLSB, we appreciate your patience, and we deeply apologize for the ongoing service issues. This case has been re-escalated, and we will follow up with you when we receive additional information. -Kevin M. Cox Support Forum Moderator
