Well, tonight I am writing to give everyone the latest update. Yesterday I was contacted by email, and then telephone by the Cox Social Media Support Team. After more troubleshooting and removing app, clearing cache & cookies, turning off my device completely, reinstalling the app.....yada yada.......checking the filters, and more, still NO luck.
This morning I awoke to an email from their team asking for permission to reset my password, providing me with the temporary one, so they could log in on my account and try to troubleshoot the problem that way. So, story continues! Haven’t heard anything yet.
Tonight on our main TV we wanted to watch the Presidential Debate. Our guide said it would play from 8:00 - 11:00 pm on channel 3. Well, the cox guide was WRONG. It was only aired at East Coast time (our time being 5:00). The guide was incorrect and we missed the debate. When we called Cox, she reset our cable box to see if that updated the guide. It didn’t. So now we have two open tickets. What gives?