I followed up tonight. Spoke with Ken. He put me on hold and came back to tell me the ticket was placed in the wrong ?? Department?? Category?? The problem had been worked on, but needs to be escalated to level two. This is crazy! The ticket was written by a tier two agent. He said something about the que being backed up. It is now back where it should be with video application tier. Someone should contact me in the next day or two. Well, we will see. As of today the app still does not get my regular channels. Very disappointed in Cox.
In your response you tell me to send this link along in my email. How exactly am I supposed to do that? I don’t see that option.