Forum Discussion

cox_customer_92's avatar
cox_customer_92
New Contributor II
7 months ago

Casting button Contour iPad app BROKEN

Cast button Contour iPad app BROKEN. Top right casting button opens for split second then minimizes. YES, I did extensive repetitive troubleshooting. Just iPad Contour app. iPhone Contour casting ...
Allan's avatar
Allan
Moderator
7 months ago

First, please make sure you have downloaded the latest Contour App from the app store. Make sure your mobile device is on the same Wi-Fi network as your TV. Please make sure that your device is currently updated to the latest ios version. 

  • cox_customer_92's avatar
    cox_customer_92
    New Contributor II
    7 months ago

    Please try again with an updated reply since this was misunderstood:
    "YES, I did extensive repetitive troubleshooting."

    • Becky's avatar
      Becky
      Moderator
      7 months ago

      Hi 92, I value your business and want you to be able to enjoy all the Contour features to which you subscribe. I apologize you're still having trouble with the casting icon in the Contour iPad app. I can help! So that we can troubleshoot further, please email my team at Cox.helpo@cox.com. I'm positive that together, we can resolve this for you!