Forum Discussion

cox_customer_92's avatar
cox_customer_92
New Contributor II
10 months ago

Casting button Contour iPad app BROKEN

Cast button Contour iPad app BROKEN. Top right casting button opens for split second then minimizes. YES, I did extensive repetitive troubleshooting. Just iPad Contour app. iPhone Contour casting ...
Allan's avatar
Allan
Moderator
10 months ago

First, please make sure you have downloaded the latest Contour App from the app store. Make sure your mobile device is on the same Wi-Fi network as your TV. Please make sure that your device is currently updated to the latest ios version. 

  • cox_customer_92's avatar
    cox_customer_92
    New Contributor II
    10 months ago

    Please try again with an updated reply since this was misunderstood:
    "YES, I did extensive repetitive troubleshooting."

    • Becky's avatar
      Becky
      Moderator
      10 months ago

      Hi 92, I value your business and want you to be able to enjoy all the Contour features to which you subscribe. I apologize you're still having trouble with the casting icon in the Contour iPad app. I can help! So that we can troubleshoot further, please email my team at Cox.helpo@cox.com. I'm positive that together, we can resolve this for you!