Forum Discussion

ahaenisch's avatar
ahaenisch
New Contributor
4 years ago

Can't connect to https://wifi.cox.com on Amazon HD8 tablet. Screen says to use Chrome or Firefox (not applicable to tablet). Worked "forever" to find out what devices were connected prior to this problem..

Can't connect to https://wifi.cox.com on Amazon HD8 tablet. Screen says to use Chrome or Firefox (not applicable to tablet). Worked "forever" to find out what devices were connected prior to this pro...
Allan's avatar
Allan
Moderator
4 years ago
Hello, Please make sure that your device is updated and power cycle the device. Please let us know i there is any change. -Allan, Cox Support Forums Moderator.
  • ahaenisch's avatar
    ahaenisch
    New Contributor
    4 years ago

    Yes I have done this repeatedly.  This problem exists on multiple generations of Amazon Fire HD8 tablets (6th 7th and 8th generations).  When I launch wifi.cox.com on the Amazon tablet browser it takes me to wifi.cox.com/unsupported-browser.html.  Solution?

    • Allan's avatar
      Allan
      Moderator
      4 years ago
      Hello. Are you able to access the website at cox.com directly? -Allan, Cox Support Forums Moderator.
      • ahaenisch's avatar
        ahaenisch
        New Contributor
        4 years ago

        Yes, no problem getting to cox.com on my generations of the HD 8 tablet.  I even tried cox.com/mywifi and that ended up at wifi.cox.com/unsupported-browser.html.  Fortunately https://wifi.cox.com/ still works on my Win10 laptop.