Forum Discussion

Kevin_S_'s avatar
Kevin_S_
New Contributor III
3 years ago

CANNOT LINK COX SUBSCRIPTION TO ESPN AND NBA APPS.

I have been a Cox costumer for over 10 years and not happy at all. Every time I try to link my tv provider subscription to the ESPN and NBA app it tells me that “ We are having technical difficulties...
TiffanyR's avatar
TiffanyR
Former Moderator
3 years ago
Hello Kevin S.,

I am truly sorry to hear that you are having trouble signing in to the ESPN and NBA app. It does sound like to have done all of the normal troubleshooting for this type of issue. I would like to investigate further. When you have an opportunity, can you email my team at cox.help@cox.com with your name, address, username you are logging in with, and a link to this thread?

Tiffany R.
Cox Support Forum Moderator
  • porellbob's avatar
    porellbob
    New Contributor
    3 years ago

    I have the same issue.  I know my Cox user ID, I know my password but I can’t log into ESPN.

    • DavidA2's avatar
      DavidA2
      Former Moderator
      3 years ago
      Hi Porellbob,

      I am sorry to hear that you are having trouble accessing the ESPN app. Please feel free to email us at cox.help@cox.com with your service address and a link to this forum thread. We would be happy to take a closer look with you.

      David
      Cox Forums Moderator
      • Rae524's avatar
        Rae524
        New Contributor
        2 years ago

        I have same issue. Was this resolved?

    • Kevin_S_'s avatar
      Kevin_S_
      New Contributor III
      3 years ago

      Hello porellbob, so i was able to get everything working yesterday thanks to a Cox support specialist through this forum. He had me go to my Cox app and go to check and see if my two step verification setting was turned on and if it was to turn it off . It was enabled so I turned it off and  then he wanted me to go the the ESPN and nba apps to see if everything worked and low and behold it did . I was able to sign into apps  with my Cox provider. So give that a try and hope it works for you cause it did for me . 

  • Kevin_S_'s avatar
    Kevin_S_
    New Contributor III
    3 years ago

    Hi Tiffany. Yes I will email you now at that address you provided. Thank you