Forum Discussion

jfleming116's avatar
jfleming116
New Contributor
2 years ago

cannot configure my cox email with outlook

Hello, i recently did a password change.  ever since my email address in outlook says "please check the outgoing (SMTP) server settings and try again.   my settings for smtp are smtp.cox.net  port...
jfleming116's avatar
jfleming116
New Contributor
2 years ago

i found the option and enable it.  i still get error for smtp server.  i have outlook on my phone and i am receiving emails fine, just cannot send.

 

 

MichaelJ's avatar
MichaelJ
Moderator
2 years ago

Hi jfleming116,

 

Please check your firewall and antivirus program settings, especially if they have been recently updated. They may be obstructing the client-server connection. 

Also, you may have a corrupt PST file. The PST files are the data files used by Outlook to store all mailbox data. You will experience the Outlook cannot connect to IMAP Server issue if these files become damaged.

 

Thank you, 

  • jfleming116's avatar
    jfleming116
    New Contributor
    2 years ago

    thanks, how do i check for a corrupt pst file ?  nothing has changed in my environment, except i changed my cox email, deleted the account in outlook, and now i am unable to re-create it.

     

    oh update, i can get Thunderbird to receive messages.  But cannot send, get this message :-

     

     

     

    • LisaH's avatar
      LisaH
      Moderator
      2 years ago

      If you select get certificate, what happens? This appears as if you may need someone to look into your account personally. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator