Forum Discussion

sandydavis629's avatar
sandydavis629
New Contributor II
8 months ago

Cancel Peacock Premium using Contour DVR

Hello, Trying to cancel Peacock subscription that was signed up via Cox Contour DVR. The published instructions do not apply to my set up. No tile or app titled "Manage My Subscriptions" exists, ...
  • sandydavis629's avatar
    sandydavis629
    8 months ago

    Thanks Allan, Cox replied and advised Peacock is one of the apps that is not enrolled via the Contour DVR, and billed directly, so therefore, access Peacock via http://www.peacock.com/account and sign in and cancel. Thanks.

  • sandydavis629's avatar
    sandydavis629
    New Contributor II
    8 months ago

    Hello, Thanks.. The link you provided is the link I stated I used. Can you go thru the link and perform the steps outlined? Does you Contour have a tile/app titled: Manage My Subscriptions?

     

    • Allan's avatar
      Allan
      Moderator
      8 months ago

      Hello. I recommend sending an email with your full name, address, and a brief description of this concern to cox.help@cox.com 

      • sandydavis629's avatar
        sandydavis629
        New Contributor II
        8 months ago

        Thanks Allan, Cox replied and advised Peacock is one of the apps that is not enrolled via the Contour DVR, and billed directly, so therefore, access Peacock via http://www.peacock.com/account and sign in and cancel. Thanks.