Forum Discussion

JP_Sports's avatar
JP_Sports
Contributor
7 years ago

Can no longer reset modem from iPhone app

Let me start off by saying that I have been the victim of MULTIPLE momentary service interruptions lasting 5-10 minutes.  It seems that at least 2-3 times a week I have this issue, and one of those days is almost ALWAYS Sundays.  When this occurs, I usually switch my iPhone over to mobile data, and access the Cox app to troubleshoot my modem.  In there, I use the button to reset the modem.   It used to be that it would perform as advertised  However, for the last 2 months or so, I keep getting an error that says "Cannot Reset Modem", and gives me the option of either contacting customer service or retrying (the latter never works).  How come this functions no longer works?  It is very frustrating.

  • DannyS's avatar
    DannyS
    Moderator
    7 years ago
    It appears we should look into the main issue of why the service keeps dropping first. When available can you please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Supply us with the account name and full service address with the link to this thread. We would like to help.