Forum Discussion

SDYRMS's avatar
SDYRMS
New Contributor
4 months ago

Audio missing on Fox Nation program

I purchased Fox Nation app from Cox yesterday specifically to watch The Saints series. Tried to watch episode 1 on Joan of Arc. There is no Audio for the show. Tried everything I can think of but no ...
SDYRMS's avatar
SDYRMS
New Contributor
3 months ago

UPDATE

I went to a relative’s house in DFW area and accessed my Fox Nation account from their TV. The Saints works fine on their TV. Still doesn’t have audio from my phone on Cox Contour TV app. I live in Tulsa OK area. Not sure why it is different in DFW but perhaps it is area specific problem. 

  • HeatherS's avatar
    HeatherS
    Moderator
    3 months ago

    SDYRMS, Thank you for reaching out for assistance and to communicate about the audio issue for the Fox Nation Saints program. I am sorry you are being impacted by this problem. We have escalated the issue to our Interactive Video Group and are making progress toward a resolution,

    • hallshouse's avatar
      hallshouse
      New Contributor II
      3 months ago

      Same issue, no sound for Saints, which we have paid for 2 days ago, we live in fredericksburg, va

      • NicholeC's avatar
        NicholeC
        Moderator
        3 months ago

        Hi hallshouse,

         

         

        I'm sorry you're experiencing this as well. This is currently being investigated by our video team. I apologize for the trouble.