Forum Discussion

SDYRMS's avatar
SDYRMS
New Contributor
4 months ago

Audio missing on Fox Nation program

I purchased Fox Nation app from Cox yesterday specifically to watch The Saints series. Tried to watch episode 1 on Joan of Arc. There is no Audio for the show. Tried everything I can think of but no ...
NicholeC's avatar
NicholeC
Moderator
4 months ago

Hi SDYRMS,

I'm sorry the audio seems to be missing on a show you want to watch. To confirm, is this occuring on On Demand? Please email my team at cox.help@cox.com so we can obtain some information necessary for reporting to our video team. Please include your address in the email.

Thank you. 

  • elweisel's avatar
    elweisel
    New Contributor
    3 months ago

    I am having the same issue on demand for Fox Nation

    • NicholeC's avatar
      NicholeC
      Moderator
      3 months ago

      Hi elweisel,

       

       

      I apologize that you're also having this issue. This is currently being investigated by our video team. I apologize for the trouble.

  • jmeany1's avatar
    jmeany1
    New Contributor
    3 months ago

    This happens on my The Saints.  How to fix?

    • RaquelD's avatar
      RaquelD
      Moderator
      3 months ago

      Thank you for providing this information about the audio on Fox Nation programming of The Saints. I apologize for the inconvenience this has caused. This issue has been escalated to our back office video team and it is the process of repair. Thank you for your patience. We do not currently have a timeline but do expect this to be addressed completely very soon.