access denied when trying to login to app
I am trying to login to the wifi app. Used to work...now cannot even get to the "sign-in screen". I launch app and as soon as i see the sign-in screen, I get error message saying security error 16.
I uninstall the app , reinstall...no change
I can login to the account app, but that does not give me access to the router for doing testing and restarting the router when it goes down again.
I tried the online chat...that got nowhere. Had to bail out after 30 minutes of chit chat
I tried calling and although the woman was very cheerful and pleasant, she could not help. (after 45 minutes). She said reset password. I said I cannot even get to point of entering user id, never mind password. I change password...same thing...access denied, error 16 ...call cox for help...been there...done that
I am trying to access with a Samsung s24 phone with latest app. I used to be able to get in a month or so ago. I have Norton 360 for security. I turned it off to see if it was blocking access...nope
Any thoughts or help?? Thanks
I figured it out...all fixed (thanks to a tip you made)
I use Opera as by browser on my phone, The last updated it made, it made it the browser default and disabled Chrome browser (which i never used). So the COX app was looking for Chrome, to sell us more stuff, and refused to start giving the access error. Once I enable Chrome, it all worked again. I never would have expected the App to be dependent on the browser...back door kinda thing.
So thanks for the help all. Maybe I should pass this info on to the tech (?) support...hmmm