Forum Discussion
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Cox Support Forums Moderator
- NJCS242 months agoNew Contributor
Why? So you can NOT help me, again? Let me make it easy, I have transcripts…meaning proof. I shouldn’t have to waste more of my time. Fix my bill. Prob solved!
- RobertS12 months agoModerator
I apologize that you are having issues with your service. We truly value our customers and want you to always feel that way. I want to help make this right. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you.
- Darkatt2 months agoValued Contributor III
Your transcripts dop not indicate signing up for the new rates, they transcripts appear to simply advise you of those rates. Nowhere does it indicate that you signed up.
It DOES indicate that you needed to call in.
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