H

hfechko10

Visitor

 • 

3 Messages

Frustrated

I have been a Cox customer for years….never an issue up until the last few months. Paramount plus stopped working on my Contour box….fine, I had an old box. After investigating the problem online it was time to go get a new one. Get a new one…paramount plus stops working again after a few days. Now my remote will not work at all with the new box, keeps saying I need to unpair and re-pair. I’ve had to do this everytime I put on the tv. 

Now I just get an email “oops, you missed your payment”. Darn straight I missed my payment, I’ll probably just switch to Spectrum because all this aggravation is annoying. I just had to vent :-)

Discussions

 • 

Updated 

117

1

0

D

DannyS

Moderator

 • 

639 Messages

For concerns with pairing a new remote.  Instructions can be found on our website for assistance.  If we can assist with any questions or concerns about your account.  Please email us at cox.help@cox.com anytime. We are always happy to help.


-Dan

3

0

H

hfechko10

Visitor

 • 

3 Messages

@DannyS​ thanks for the reply. I have tried over and over again to pair/unpair following the instructions, still switches back or doesn’t even work at all. 

I tried chatting with someone…the process was taking too long and I had to go to work. I will try and call back a final try before maybe switching to another box? 

Like

Reply

0

H

hfechko10

Visitor

 • 

3 Messages

But the consistent has been that Paramount plus is not working on the old box or the brand new box anyway…

Like

Reply

0

H
HeatherS

Moderator

 • 

191 Messages

Thank you for your continued communication. I am sorry that you ran out of time while receiving assistance last time. Our offer to assist via email at cox.help@cox.com will remain open. We are always available and willing to help. 
-Heather

Like

Reply

0