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mattwill969

Visitor

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3 Messages

Internet outages daily

Can someone from Cox please explain why we have multiple outages a day with our internet? Also do I have to walk into a Cox store to get any communication about how to fix this issue? Extremely frustrated with outages and looking for another service provider ASAP

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StephanieS

Moderator

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703 Messages

Hi mattwill969 - So sorry to hear that you've been having so much trouble with our services. We can certainly look into this for you. Please email us at cox.help@cox.com and include your full name, address and a link to this Forum post. We can help! 
-Steff

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kattwhardk2

Visitor

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1 Message

Same issues two days in a row now! Tv just shut off about an hour ago, wireless printer is constantly being knocked off and has to be reset! I’ll be searching for a different provider as well, this is BS!

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RaquelD

Moderator

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262 Messages

Hello. We dont want you to feel this way and are available to help. Contour equipment does have a daily update that can be scheduled through the settings too. We would like to investigate what is going on for you. When you have a moment, can you please email us your full name, the address where this is happening and a link to this post so that we can get started? Thank you. 
-Raquel

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codysepulvado

Visitor

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2 Messages

This is the fourth day in a row we’ve had an internet/cable outage with Cox. We are also searching for a new cable provider 

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StephanieS

Moderator

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703 Messages

codysepulvado - Sorry you've been experiencing outages. Please email us at cox.help@cox.com with your full name and address so we can take a look. Thanks! 
-Steff

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