Internet issues all week. No support

My internet is currently completely down. Yet it’s showing in the app that’s it’s 100% therefore I can’t fix the problem. Biggest problem is it’s so hard to get help. 

Hello britneyann35. I understand the frustration of having a service issue and would be happy to help. All you have to do is email our team at cox.help@cox.com with your full name, complete street address, and the details of your concerns. Our team is available and happy to assist. 
-Heather

You should try rebooting all your equipment. 

An Internet search for "In what order should modem, router and computer be rebooted?" returned the following: 

1. Power off all devices

   • Unplug the modem, router, and any switches or network hardware.

   • If you have a computer connected via Ethernet, unplug it from the network port as well.

2. Wait 30–60 seconds

   • This allows capacitors to discharge and devices to fully power down.

3. Power on the modem first

   • Plug the modem back in and wait for it to fully boot (usually 1–2 minutes).

   • The modem connects to your ISP and establishes the internet connection.

4. Power on the router next

   • Plug the router in and wait for it to complete its boot process (also 1–2 minutes).

   • The router will obtain its IP address from the modem and set up your local network.

5. Power on any switches or other network hardware

   • If you have switches, plug them in after the router is fully online.

6. Power on your computer last

   • Connect your computer via Ethernet (or Wi‑Fi if you want to avoid potential conflicts).

   • Wait for your computer to get an IP address from the router before using the internet.