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New Contributor II
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Ugh... It's happening again... A/V sync issue.
I wrote about this a year ago and about 5 months ago. On Boomerang (Baton Rouge channel 224), for the last two or three days the sound has been ~2 seconds out of sync with the video (programs and commercials), just like it was the last two times. Again, I don't know if it's Boomerang or Cox that is having an issue, but you folks did a great job getting it fixed the last two times, and I hope you can work your magic again, thank you!
It's so odd that I never see this on other channels!
Bruce
+4 more
Honored Contributor III
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If it's only Boomerang, it's probably an issue with Boomerang. Cox wouldn't have anything to do with out-of-sync issues with Boomerang. Both are located in Atlanta, GA so maybe a Cox employee went next door and reported the issue to a Boomerang employee!
boomerang.zendesk.com/.../new
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MarkM1
Former Moderator
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We want to look into this for you. Would you send us an email to cox.help@cox.com with your full address so we can check into this for you. Please reference this post as well.
Mark M.
Cox Support Forums Moderator
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James_Scott
New Contributor II
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Hello, it's happening on both my boxes but not on the Contour App (I never thought of checking the app, thanks!), so it's not a Boomerang issue I'd guess. Previously, moderator BenS1 stated "I have sent through a soft signal which should refresh all of your channels but will not reboot your boxes." and that worked, I think.
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James_Scott
New Contributor II
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I did do the email suggested, and the issue is corrected now. But you are correct, why does this keep happening? I mean, it gets corrected quite quickly, but still...
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