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Walzar

New Contributor III

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21 Messages

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Screen goes black twice daily.

For the last several days my screen goes black with no audio for a minute or two.  This occurs every day at 12:45 am and 12:45 pm. If I'm watching a dvr recording when the picture returns it reverts to live tv 

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BenS1

Former Moderator

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697 Messages

Hi @Walzar,

I can relate to what's going on, and I want you to be able to watch your shows without interruption. Are you experiencing this with DVR recordings only or with both live tv and DVR recordings?

Ben S.
Cox Support Forums Moderator

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Walzar

New Contributor III

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21 Messages

Both dvr and live 

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BenS1

Former Moderator

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697 Messages

@Watzar,

Thanks for letting me know. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?

Ben S.
Cox Support Forums Moderator

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Walzar

New Contributor III

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21 Messages

No splitters or amplifiers.  But since yesterday the problem has not occurred.  

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BenS1

Former Moderator

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697 Messages

@ Walzar

Let us know if the problem occurs again. If it does you may need a technician visit, just mail us at cox.help@cox.com with your full name and address.

Ben S.
Cox Support Forums Moderator

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Charann130

New Contributor

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9 Messages

I periodically lose channels 80 and 81. Even worse, no computer access in over a week...am on a public one now.

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MaryF

Former Moderator

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471 Messages

Hi Charann130,

We'd be glad to look into your issue. Please send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue. Thanks.

Mary
Cox Support Forums Moderator

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Bruce

+4 more

Honored Contributor III

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5.7K Messages

It appears Cox will troubleshoot the issue with your TV via email.

However, what's up with "no computer access?"  Is this another issue?

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