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kathy_donovan

New Contributor

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2 Messages

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Recorded shows keep shutting off while playing.

Shows we have prerecorded will play for 5-10 minutes, then suddenly goes back to the list of recorded shows, and we have to start over, or find where we left off.

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DavidA2

Former Moderator

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212 Messages

Hi Kathy.donovan,

I can certainly understand your concern regarding the recording. Would you be able to try recording a new program to see if you get the same issue? Also, is that same thing happening on a few different recordings?

David
Cox Support Forum Moderator

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kathy_donovan

New Contributor

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2 Messages

Thank you David. 

It happened on 3 separate recordings today.  The recordings appeared to be complete, but each time we'd have to open the one we were watching again and then fast forward to where we left off when it knocked us out (for lack of a better term to use to describe).  We got kind of irritated with it and stopped watching them, didn't try any others.

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Apple_update_is

New Contributor II

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16 Messages

We are experiencing the same issue on recorded shows.  This problem began when the 1000 channels were eliminated.  Never had this problem on the 1000 channels

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Apple_update_is

New Contributor II

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16 Messages

We are experiencing the same issue.  

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Becky

Moderator

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4.3K Messages

Hi Kathy, I can certainly understand how frustrating this must be for you and your family. It's hard to relax and enjoy a show if the DVR is having playback issues! I'd like to take a closer look at the DVR's telemetry and get this resolved for you. Please email my team at cox.help@cox.com so we can further assist you. Please include your name, address, and a link to this page. -Becky, Cox Support Forums Moderator

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Apple_update_is

New Contributor II

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16 Messages

We are having the same issue and also started a post.  No answer for help

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