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New Contributor
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Paramount Plus
Signed up. Selected Star Trek Discovery episode and get "ERROR Something went wrong. Try again later Error - OK". The program begins in the dark background but when I select OK it goes back to episode selection. Keep trying same result. Most other programs work OK. Right now on hold with Paramount Plus help for 45 minutes. Chat asks for an error code but none provided.
CrystalS
Former Moderator
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I am so very sorry to learn of your Paramount Plus troubles and I'd like to help. When you are done speaking with them. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
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arizona85003
New Contributor
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Sounds like a known issue, not sure why support reps do not know about this
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scott-cox-cutte
New Contributor
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I have the same problem. Turns out my TV is older than 2018 (according to free trial, it doesn't work on TVs older than 2018), which is why I'm planning to cancel it tomorrow when my free trial is over..
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JonathanJ
Former Moderator
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Since the forum is public and you posted your account information I have to delete it. Please email your account information to cox.help@cox.com.
Jonathan J
Cox Moderator
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