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em500k4

Visitor

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2 Messages

Internet randomly shuts off for the last week

For the last week out internet has been randomly shutting off throughout the day. Understanding this happens during inclement weather it has been going on for a week plus now. Is this a system wide issue or do we need to look into a new router, several years old now. 

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ChrisJ2

Moderator

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575 Messages

Hi, there. I'm really sorry to hear about your poor internet experience. Though you may have a router issue, I would need to view the modem and history to make an assessment. For questions like this, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at @CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We're happy to help. -Chris

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