sne125's profile

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One free contour box beginning 3/2021

Beginning March 2021, Cox updated their policy, stating you get one free contour box per customer. Does anyone know if that includes current customers at that time? I have been paying for two boxes, just checked my bill .

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All my statements...up to June-July...still charge $10 per month.  The only change I see is renaming the charge from Contour Receiver to Contour Box...at $10.

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I just checked my statements for this year in PDF and no policy.

I don't know if there is a difference between "receiver" and "box" but the List still identifies as "receiver."

www.cox.com/.../identifying-your-cox-digital-receiver.html

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The Perks to Updating Your Plan
 - How does a "new customer" update a plan?

Existing and new customers now enjoy the same everyday pricing on TV service.
 - This reads like Cox is eliminating promotional deals for new customers.

One Contour box is included in your TV package price.
 - This begs the question:  "What is a TV package?"
 - On my statement, it could either be Contour TV or Total TV
 - My Contour TV includes:  Starter, Preferred, Advanced and Contour Guide
 - Total TV tallies everything including the $10 rental for 1 Contour Box

My guess is there's now 1 set price for 1 Contour Box with, and depending on, your combination of services (Starter, Preferred, Advanced)...for all subscribers.

This set price includes the rental fee for 1 Box.  If you add a 2nd box, it'll probably fall under a different header, such as Additional Equipment Rental or Other TV Fees and Surcharges.

Cox will not give-up charging at least $10 from every cable-TV subscriber.