dmoranok's profile

New Contributor

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6 Messages

Wednesday, September 18th, 2024

Closed

Incorrect program guide information

I am in the OKC market and for the past week or so, the program guide has been displaying program information for the channel Defy, but Dabl is what's shown.

Thanks.

Moderator

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835 Messages

1 year ago

Hi,

I apologize for the mix-up. Can you confirm what channel number you're on? Is the guide correct, but content wrong, or the other way around?

Thank you.

New Contributor

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6 Messages

It's channel 225. The content that's actually airing doesn't match the guide.

Moderator

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1.8K Messages

Hi dmoranok, if you have not already done so, please restart your cable box manually by unplugging the power cord from the cack of the cable box for about 1-2 minutes then plug the power cord back in, allow time for the cable box to update, After the cable box is finished loading tune to ch. 225. I checked your guide information and for Oklahoma,a City  Ch. 225 is DABL - KFOR.

 

Follow the below steps to view channel lineups.

To access the channel lineups, open Cox.com Channel Lineup: https://www.cox.com/residential/tv/channel-lineup.html
On the upper right-hand menu, click the Select Location icon icon and enter your location.
From the Channel Lineup menu, click on Find Your Channel and input  225 click on Search,

 

I hope this information is helpful. Thank you for your patience, 

New Contributor

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6 Messages

I have tried restarting my box and it didn't correct the problem.

Moderator

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288 Messages

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

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