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VA_Hockey_Fan

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Cox Center Ice Picture Problems

The last two days Cox NHL Center Ice has not worked.  The game pairings are correctly listed with times, but clicking on a game just results in a blocky picture of fuzzy colors totally unrelated to  hockey.  No sound either.  Called Cox twice and both times the staff walked over the same restart the box ground and seemed unaware of any larger problems.  

Anyone else experiencing this problem?

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KevinM2

Former Moderator

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1.5K Messages

Hi VA Hockey Fan,

We are terribly sorry to hear that you're having issues with NHL Center Ice. We have an open escalation for this and a dedicated team actively investigating this right now. We will be closely monitoring the escalation and when we receive additional information, we'll reach out to you. -Kevin M, Cox Support Forum Moderator

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dmorack

New Contributor II

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22 Messages

FIX IT!  Still no sound and a picture that looks like a video feed from a modem - multicolored squares, watery colors.  Again FIX IT!  We are paying a lot of money for this package.

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Becky

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Moderator

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4.3K Messages

Hi Dmorack, our video engineers are investigating the issue with the NHL Center Ice channels. We hope to have an update soon. -Becky, Cox Support Forums Moderator

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dmorack

New Contributor II

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22 Messages

Still broken!  I am not able to watch this afternoon's game.  Seriously, how hard is it to fix this issue?  We pay an awful lot of money for this package and Cox has not provided a solution for 3 days!!!!

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dmorack

New Contributor II

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22 Messages

Still not fixed this evening.  No explanation or time to resolution provided by Cox Support.  I've called 3 times.  Very disappointed.

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KevinM2

Former Moderator

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1.5K Messages

Hi Dmorak, our video engineers are still actively investigating the issues regarding your Center Ice channels. Again, we are truly sorry for the inconveniences caused. When we receive additional information, we will most definitely follow-up with you. -Kevin M, Cox Support Forum Moderator

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