Skip to main content
bsbcgirl's profile

bsbcgirl

New Contributor

 • 

14 Messages

Closed

Contour/Prime Video app

Problem started today (9/19/19). When try to watch PrimeVideo through Contour get the message "Oops. Unfortunately this feature is not working. Our engineers are hard at work to resolve this problem."  Pleas advise. Thank you.

Discussions

 • 

Updated 

4K

1

0

0

B

Becky

+2 more

Moderator

 • 

4.3K Messages

Hi Bsbcgirl, I'm sorry about that! Our video engineers are currently working to resolve the issue with Prime Video. Thanks for your post! -Becky, Cox Support Forums Moderator

5

0

B
bsbcgirl

New Contributor

 • 

14 Messages

Thank you.

Like

Reply

0

B
bsbcgirl

New Contributor

 • 

14 Messages

So the problem seemed to be fixed this morning (Fri 9/20), but this afternoon it was not working. Got a new message with Error Cose SPPS-04036

Like

Reply

0

B
bsbcgirl

New Contributor

 • 

14 Messages

typo. Error Code APPS-04036

Like

Reply

0

B
BrianM

Moderator

 • 

887 Messages

The issue has been resolved on our end according to our video engineers. I just tested the Prime Video app and it is currently working. Are you still experiencing trouble at this time? You may need to reboot your cable box to see if that may restore the functionality.

Brian
Cox Support Forum Moderator

Like

Reply

0

B
bsbcgirl

New Contributor

 • 

14 Messages

Problem seems to be resolved. Thank you very much.

Like

Reply

0