Contour recorded shows are deleted on their own

Cloud DVR recorded programs are deleted after one year.  Contour recorded programs are being deleted because of issues with the Contour platform.  Cox TV is more reliable for recording, playback and live TV.

Mine is NOT cloud DVR service

Curt was just clarifying to me on which platform recordings get automatically deleted after a year.

Not sure what this means 'Cox TV is more reliable for recording, playback and live TV.". How do you record without a Contour box?

Cox TV (Contour 1) has a cable box, but the word "Contour" isn't on any screen.  It's more reliable than Contour (Contour 2 ) if all you want is record, playback and near-live TV. 

The ones that are not manually deleted by me are not listed there.

Then you are definitely going to have to talk to Cox Tech support, because if it has just vaporized, then it may be either a bad dvr, either bad software or a failed/failing hard drive. Are you using contour, or Contour 2?

this is one of many undocumented features of Contour's design to make things as difficult, if not impossible, for the end-user.

To make up for the disappearance, they:

* don't list the nuked title(s) in Recently Deleted

* provide zero hints as to the order titles will be deleted, but not listed, by cox

* seem to bypass titles for deletion that will be available again for recording# for shows that will not be available to record.

* too often seems to nuke most recent [LIFO] rather than oldest

# one design improvement could be for cox to automatically set up for new recording before nuking

I have a much longer list of failings in "disk space management" and lack of user-friendliness [ex: maximizing number of clicks required for the most common tasks and easy access to things that were set on day 1 and never touched years later]

Agreed. Ever since they switched to the new Contour boxes several years ago the experience has been horrible. I think Contour is a poorly designed device, lots of flaws. The best that Cox can do is to ship you a new box which is completely useless. As a company they don't care since they are the only cable provide in South OC.

There is not much else they can do. I have reported this several times to Cox support and got no results. The best they can do is ship you another crappy Contour box. They need a complete new solution to their DVR system. If there was another cable provide in my area I would have been long gone.

Cox support is unable to fix this issue and many other Contour related issues. All they do is to send a new Contour box and after some time the same issues come up again. I have been a Cox customer for over 25+ years and ever since the Contour boxes were sent out a few years ago the same problems occur. Shows get deleted randomly on their own, remote control and Contour do not communicate, lots of freezes and required restarts. In my opinion the problem is with the actual Contour boxes which is essentially a poorly designed computer with sub par hardware/software/firmware. I have gone through at least 4 Contour boxes in the past few years and they work ok for a while and the same issues come up again. I live in South OC and since Cox is the only cable provider in this region they don't really care since there is no competition unless you go to DirecTV.  How can they not address these issues when so many customers are complaining about the same problems all the time??? A complete unpleasant experience having to deal with Cox and its horrible product / customer service.