New Contributor
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1 Message
Contour performance
I find contour to be very slow. taking up to ten seconds to change a channel. Does anyone else find this to be the case?
New Contributor
•
1 Message
I find contour to be very slow. taking up to ten seconds to change a channel. Does anyone else find this to be the case?
TiffanyR
Former Moderator
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155 Messages
3 years ago
You should not have this much of a delay when changing the channel. I would recommend a couple of steps to see if we can help improve the delay. First, when you have a chance, can you check the connections to ensure they are all secured and the cables are undamaged? Next, if you are using a splitter, can you bypass it by connecting the Coaxial cable directly from the outlet to the cable box? Then if you are using an amplifier in the home, can you check that its cables are secured and the light is lit to the AC adapter? Finally, I would try power cycling the cable box by unplugging the power for 30 seconds and then reconnecting it. Please let us know the results.
Tiffany R.
Cox Support Forum Moderator
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Parrothead
New Contributor III
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22 Messages
3 years ago
This has been happening to us for a while now and I'm really sick of it. Sometimes when watching something on the DVR, it just decides to start the show over. Then if I try to fast forward to the point I was at before it restarted, it won't stop until the end. The DVR has been a big problem for a while now and I'm wondering if it's worth it.
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gsc331
New Contributor III
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48 Messages
3 years ago
Contour is terrible. About once week it freezes and the only way to fix it is to reboot.
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