JRD59's profile

JRD59

New Contributor II

 • 

9 Messages

Closed

Contour 2 Delete Function Missing

I have two questions about the Contour 2.

1. What happened to the delete function for the DVR? I used to be able to scroll through my recorded programs and delete them if I decided not to watch them and now that function is gone. I now have to fast forward the program to the end in order to receive a popup box asking if I want to delete it. 

2. When I scroll through the TV schedule, If a program has been on before, there is a grey box that says "Repeat". If it was a new program, it used to have "New" highlighted in blue and It is now highlighted in grey.

Is my Contour 2 receiver faulty or are these new changes?

Discussions

 • 

Updated 

4.5K

3

0

0

J

JonathanJ

Former Moderator

 • 

1.9K Messages

@JRD59

This link should help with deleting recordings www.cox.com/.../watch-and-delete-contour-2-recordings.html.

Jonathan J
Cox Moderator

0

Accepted Solution

P

Pauldv

New Contributor III

 • 

31 Messages

Same thing  here. Did reboot - still no delete.  Yes I can delete using the D button but what happened to the delete icon?

1

J
JRD59

New Contributor II

 • 

9 Messages

When I saw the reply of my original post I just called support because the moderator completely avoided answering my questions. After a 40 minute session with support, I was able to get the delete icon back for about 2 days then it disappeared again. I won't even go into everything I've been through this week concerning this but after 3 lengthy phone calls with support, it seems to be my Contour 2 receiver is faulty.

Like

Reply

0

C

CuriousJ

+3 more

Contributor

 • 

69 Messages

I noticed this too and reached out to Cox on Twitter. They had no clue about any changes and the ability to delete with the D button. I had to Google it to solve my own problem. Thanks for notifying us Cox that you made a major change to the functionality of Contour. Now the system is super slow and can take 30 seconds to change the channel. I’m off to ask Google for help. 

3

0

J
JRD59

New Contributor II

 • 

9 Messages

I went to the Cox Solutions Store this morning and swapped out my Contour 2 receiver. I knew I would lose all of my DVR recordings but it was a sacrifice I was willing to make in order to have a proper operating receiver. Now I have a supposedly new Contour 2 receiver, still no delete icon and the clock is super dim with it set on 3.

Like

Reply

0

C
CuriousJ

+3 more

Contributor

 • 

69 Messages

I just called the Cox customer service number. It picks up after a few rings but then silence. Nothing. Not even the dreaded dial 1 for.... WTF COX???

Like

Reply

0

B
Becky

+2 more

Moderator

 • 

4.3K Messages

Hi All, I apologize that the delete button disappeared without notice. We weren't provided advance notice of this change, so I truly apologize. Using the D button on the remote will delete programs in the DVR "Saved" menu. If you wish to delete all episodes of a show, highlight the show and press the right arrow key one time to highlight the X. Press OK to delete. A confirmation box will prevent you from deleting programs accidentally. -Becky, Cox Support Forums Moderator

Like

Reply

0

Recent Discussions