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ryanreidtunney

Visitor

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4 Messages

Continued Tech disruption & Cox Corruptions (before they remove those too)

Ongoing bad faith, deceptive pricing, and will br filing a FCC, BBB, and local franchise complaint. If you need help with a similar situation, please, message me. 

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Shaun_A

Moderator

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151 Messages

Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Can you email us at Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.


-Shaun

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Shaun_A

Moderator

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151 Messages

Hi matts4242. I am sorry about that. Typically, we will not pre-diagnose an issue before scheduling an appointment. However, if it is nothing we can find from this end, then that is the route we do have to take in order to get you taken care of. Do you need assistance scheduling a work order for a technician to take a look further? If you need assistance from our team to schedule that for you, please send us a Private or Direct message through our other channels on Facebook or X, and we would be happy to help. 
-Shaun

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M

matts4242

Visitor

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3 Messages

@Shaun_A​ thats hilarious someone just was on my street from spectrum making more changes to the connection....

 

Nothing has changed on my end everything is working on my end...

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T

tech_man

+1 more

New Contributor III

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68 Messages

I totally support this

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tech_man

+1 more

New Contributor III

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68 Messages

They don’t much like me anymore I don’t think because I was slammed the company. They’re slow to respond to me. Didn’t have an outage today but I completely understand where you’re coming from 

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Allan

Moderator

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2.4K Messages

Hello Ryan. I am truly sorry to hear that you have had slow responses. Please feel free to email cox.help@cox.com with any account and/or service related concerns. 
-Allan

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tech_man

+1 more

New Contributor III

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68 Messages

and tell them they don’t really know what’s going on or if they do they don’t tell anybody except maybe one person within the company

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ryanreidtunney

Visitor

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4 Messages

@tech_man​ most definitely, I’ve been stone walled by 3 front end level “support.” All of which end with “bill is valid.” With the exception of one who literally handed me my case 🙏 🙄 

(edited)

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