Channel lineups on bill don't match online lineups or printable lineups?

I'm getting "Contour Preferred"  TV service according to my bill.  However, the online channel lineups don't match what channels I get.  The printable versions don't either.  Online lists only 4 columns.  The one that says contour preferred doesnt match the channels I get.  The printable version still lists all the old "packages", but the online lineup does not.  Why can't you standardize the lineups and match those to the billing statements and printable lineup versions?