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Patrish

New Contributor II

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14 Messages

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Cannot change channels or see guide.

Never mind. Nothing works. I have talked to 2 TV tech's at Cox. They have both suggested I take in this lousy remote and exchange it. This whole ordeal has been quite overwhelming. Patti Peacock

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StephanieS

Moderator

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751 Messages

Patrish

I'd be happy to take a look and see what's happening. Please send an email to: cox.help@cox.com and include your full address and name. Please also reference that you're responding to a forums post.

StephanieS
Cox Support Forums Moderator

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ColleenD

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Moderator

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Patrish, I can ship you a new remote, however it might be faster for you to go to the store to replace it. If you'd like us to ship it to you, please email us at cox.help@cox.com with your inquiry as well as your full name, complete street address and a link to this thread.

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Patrish

New Contributor II

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14 Messages

I picked up a new one.  It works great now.  Thanks for trying to help me.  I appreciate each of you!  🙂

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JonathanJ

Former Moderator

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1.9K Messages

Hi Patrish, that great please let us know if you have further issues. Jonathan J Cox Support Forums Moderator

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