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crystal6

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Bally Sports channel not showing live nhl game

Just announcers talking about basketball.

But the game I want to see is in progress via a web browser on my iPad.  Why does the NHL game show up on my Contour TV guide, but all we get on TV is the basketball chit chat while the game is live streaming on a web browser on the Ballysports dot com? 

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CrystalS

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Hello @Crystal6,

I am so very sorry to learn of your TV troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator

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crystal6

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Thank you for your reply.  Is it an issue with certain locations?  We are in Las Vegas. 

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MichaelJ

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Hi Crystal6, I have not heard of this as an issue area-wide. If you are getting the signal on other devices, it may be an issue with the cable box, the outlet, or something else yet to be determined. -Mike

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crystal6

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The issue seems to be with Cox tv service.  Going through Cox TV services (via a Contour box connected to tv or through a Contour app on an iPad), the game did not come in, although the guide said it was supposed to.  When I went to the Bally website on an internet browser and signed in as a Cox customer, I was able to watch the game by streaming from the Bally website.  This was through a web browser on an internet connection.  The Cox TV guide (contour box and app) said the game was on, but what was actually broadcasting via Cox tv were interviews about basketball.  

We’ve recently had techs to our home twice in the last few weeks checking internet and then tv connections. I think the issue seems to be that we’re not necessarily getting the programming that the contour guide says we’re supposed to be getting.  

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crystal6

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That was channel 49

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