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kate75

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ABC freezes continually

ABC freezes continually. I have had 3 techs out in the last 3 weeks. The problem still exists. Would really appreciate any help. It is getting to be a real nuisance. I have Cox Communications Contour Box.  Thank you 

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Allan

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@Kate75, Are you having this issue with all content on ABC or just one program? Also, does rebooting the cable box help? -Allan, Cox Support Forums Moderator.

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kate75

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Have rebooted many times. For the most, it freezes during the morning time, but it can also do it any time of the day. Thank you. 

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Allan

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@Kate75, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.hel@cox.com so we can take a closer look for you. Thanks. -Allan, Cox Support Forums Moderator.

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RichardS

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I have been experiencing the same issue for several weeks now on just ABC. Rebooting the box does not fix the issue. I have also gone as far as unplugging everything (cables, box, etc) to no avail. This is beyond frustrating especially when watching a sporting event. I highly suggest Cox technicians look into this.

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kate75

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I guess I am not the only one then. It is extremely frustrating considering 3 service calls and no solution. 

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Allan

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@RichardS, I recommend sending us an email with your full name, address, and brief description of the issue to cox.help@cox.com so we can take a closer look on your behalf. -Allan, Cox Support Forums Moderator.

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