Worst Service EVER!

Had internet starting Sunday (after the storm).  Lost it yesterday around 6:30 AM.  Still don't have it back after 24 hours.  Called and got the script read to me.  Just spent 5 minutes on a chat to have the same script provided that is on my screen when I sign into the app.  Vague assurances that it will be restored 'soon' and they're working 'quickly' to resolve the issue.  Why can't anyone tell me why it's down and the anticipated resolution time?  COX!!  You do know there is competition now and I'm not forced to stay with you??