JeffinLouisiana's profile

Contributor

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111 Messages

Closed

Upstream

Do these levels look ok?    For a while my upstream was running between 41 and 45.   Overnight they shot up to 48 to 51.   .   Could home wiring go bad that fast, or maybe a plant issue somewhere down the line.  Could a plant amplifier be going out?  I'm not loosing connection so far.

Upstream Bonding Channel Value
Channel ID 1  4  3  2 
Frequency 36685000 Hz  19085000 Hz  23885000 Hz  30285000 Hz 
Ranging Service ID 987  987  987  987 
Symbol Rate 5.120 Msym/sec  2.560 Msym/sec  5.120 Msym/sec  5.120 Msym/sec 
Power Level 54 dBmV  50 dBmV  50 dBmV  52 dBmV 
Upstream Modulation [3] 16QAM
[3] 64QAM
 
[3] 16QAM
[3] 64QAM
 
[3] 16QAM
[3] 64QAM
 
[3] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

Honored Contributor III

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5.7K Messages

What are you questioning...the Power Levels?  Cox would have to provide your optimal specs but these look good.

Contributor

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111 Messages

We just had some bad weather and the modem disconnected overnight.   Is that a sign of a plant issue?   Unicast errors etc etc.

Honored Contributor III

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5.7K Messages

Disconnected overnight?  How did you know it disconnected?  You may have had a temporary power outage...somewhere on the route...but as soon as power restored, your modem renegotiated and returned online.  The outage could have been at the plant but it could have been anywhere.

Do you have a bad connection now?

Contributor

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111 Messages

Signals have come down a bit (not going over 52).  I guess there was maintenance in the area.  Thanks for replying to me posts.   I was just concerned over power levels because last year a plant tech had to repair a hardline to an amp that was  barely connected.  It was either due to past  hurricane damage or whoever did it didn't care.  Upstream has been around 41 to 45 until recently.   I was concerned that this issue was returning because the amp isn't fastened to a pole   It's just hanging after the power company changed poles. 

Contributor

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111 Messages

Its all over the place.  From 40 up to 51 and back down again.  Not the normal 3 db variation that you would expect.

Upstream Bonding Channel Value
Channel ID 1  4  3  2 
Frequency 36685000 Hz  19085000 Hz  23885000 Hz  30285000 Hz 
Ranging Service ID 987  987  987  987 
Symbol Rate 5.120 Msym/sec  2.560 Msym/sec  5.120 Msym/sec  5.120 Msym/sec 
Power Level 47 dBmV  48 dBmV  47 dBmV  40 dBmV 
Upstream Modulation [3] 16QAM
[3] 64QAM
 
[3] 16QAM
[3] 64QAM
 
[3] 16QAM
[3] 64QAM
 
[3] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

Contributor

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111 Messages

It seems to have fixed itself for now.  

Power Level 40 dBmV  43 dBmV  42 dBmV  40 dBmV 

Contributor

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111 Messages

Is anybody in Louisiana having their internet going in and out today in Southern Louisiana.

Former Moderator

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1.5K Messages

Hello, for additional support, can you please email us at cox.help@cox.com? -Kevin M. Cox Support Forum Moderator