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New Contributor
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Upload speeds dip around 3 PM.
Hello - I am beyond annoyed with Cox's service right now. For the past few days, my upload speeds have been dipping around 3 PM. This is a huge problem. With COVID I do everything online, school, talking with friends and family, etc. All of those things require upload speed, and mine is practically nonexistent.
Usually my upload speed is around 11Mbps. Last night, and tonight, when I tested it has been in between 0.07 and 0.11. This is obviously frustrating.
I tried to call the support number earlier, went through everything with it saying internet speed is hard to help with, just to be hung up on after saying hello.
It doesn't really matter if internet speed is hard to help with, the minimum for my upload speed should be much higher than this. I'm very upset. I've had plenty of problems in the past and if this isn't resolved I will probably look into switching providers.
CoxUserFor30yea
New Contributor
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I just ran a speed test (17:16) and the upload speed was 10.2 Mbps - which is what my plan specifies. I will check it again at various times tonight and tomorrow earlier in the day.
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quasibrain
New Contributor II
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My upload speeds have been around 0.3 Mbps since last week. I've called Cox support and their suggestion is to get another modem. I am really frustrated with the service right now. There is no other high speed internet provider where I live.
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BenS1
Former Moderator
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I know how important it is for you to have stable upload speeds. It sounds like we need to investigate these issues further, please email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator
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VerK
New Contributor III
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I have the same exact problem! As of the last few month my inter upload speeds have been TERRIBLE! I pay for 300mbps/down and 30mbps/up but rarely see over 4mbps/up. I am sick of it. They always give me the run around and blame my hardware when I have done EVERYTHING imaginable to make sure it is not on my end.
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jazon
New Contributor III
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Switch to fiber if available in your area you get a dedicated line and dont have to share your connection with 200 other people like you do on cable. im about to move to another area that has Fiber 1000Mb up and down with unlimited service and is only $70 a month im paying Cox $120 +$50 for unlimited a month for that and the upload is only 35Mb and there customer service is 100% **.
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RyanMaxwell
New Contributor
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Yesterday and today I have experienced the exact same thing. My upload goes from 0.1 Mbps to 0.5 Mbps. I work from home and these dips make it impossible to work with any files on our network. I pay for the 150 Mbps down, and "up to" 10 Mbps up, but I feel like it should be more than that.
I chatted with support earlier and they reset my modem (which I had already done) had me reset my router (which I had already done) had me connect directly to the modem with my laptop (which I had already done) and finished the chat by pushing me off to my equipment manufacturer (my modem is less than a year old).
What do I have to do to get an answer on this? Anyone have any luck?
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Curtis
New Contributor
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I've been experiencing the same thing except it's now all hours of the day. I work at home and its almost impossible the do my work.
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