No internet the whole weekend.

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-Doris

Is your modem offline? Have you tried replacing the cable wire, removing any unnecessary splitters? Replacing any barrel connectors in wall plates?

@philiptorrestorres 

I have not been able to connect to my Internet all weekend despite numerous calls to support, the earliest they can get someone out here to fix it this Tuesday. I have not been able to watch the National League division series, my team, the Dodgers, and no NFL all day. This is unacceptable. I had to go out today to buy a mobile hotspot so I can watch some NFL and watch the Dodgers at 5 PM. I will be canceling service ASAP.

Have you unplugged your modem and removed the cable, then plugged the cable back in and put the electrical cord back into the modem?

Do you have any other live outlets in your house you could plug your modem into?

Any lights on your modem blinking or no lights at all?  If no lights did you plug your modem into any other electrical outlet to make sure it's working or not?

I havent had WiFi since Thursday and every time I’ve tried to reach out for support I have gotten crickets… this is pretty unacceptable since I pay a lot of money for this service