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littleone272000

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6 Messages

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Upload speed = 0

The modem is the rented panoramic modem. Ive tried to use mine, same issues. I tried to go strait from the line outside, through a barrel fitting, and also a -7.5 db splitter. None of these are stopping my upload speed going to zero and causing massive packet loss.

Here are my signals.

<tabindex=-1>Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR
1 Locked QAM256 1 681000000 Hz 1.0 dBmV 41.9 dB
2 Locked QAM256 2 687000000 Hz 1.4 dBmV 41.9 dB
3 Locked QAM256 3 693000000 Hz 0.9 dBmV 41.9 dB
4 Locked QAM256 4 699000000 Hz 1.5 dBmV 41.9 dB
5 Locked QAM256 5 705000000 Hz 1.3 dBmV 41.9 dB
6 Locked QAM256 6 711000000 Hz 1.3 dBmV 41.9 dB
7 Locked QAM256 7 717000000 Hz 1.2 dBmV 41.9 dB
8 Locked QAM256 8 723000000 Hz 1.2 dBmV 41.9 dB
<tabindex=-1>Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 32300000 Hz 32.0 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 38700000 Hz 32.3 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 25900000 Hz 32.3 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 19400000 Hz 32.3 dBmV

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Zurq

Contributor II

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270 Messages

Same Issue with Upload Speed, I have a tech helping me in my case. try to get a tech out and see if he can help you.

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littleone272000

New Contributor

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6 Messages

Im scared they will charge me....

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Zurq

Contributor II

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270 Messages

d they will charge me....

if it isn't cox equipment then they will charge, but other than that they wont.

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Allan

Moderator

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2.4K Messages

@Littleone272000, Do you have any splitters or signal amps on the cable line going to the modem? -Allan Cox Support Forums Moderator.

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littleone272000

New Contributor

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6 Messages

No, strait line. I tried a -7.5db splitter.

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KevinM2

Former Moderator

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1.5K Messages

@littleone272000, are you on WiFi or are you on a hard-wired connection when experiencing slow upload speeds? It may be best to send out a service technician to diagnose and correct the issue. For additional support, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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littleone272000

New Contributor

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6 Messages

obviously hard wired. tech is already coming tomorrow. 

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butrflysmooches

New Contributor III

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12 Messages

Did you manage to get this resolved and find the cause of it?

I'm having the same issue now for well over a month.

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