New Contributor
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2 Messages
Slow internet every afternoon and evening
I have the 150 mps plan. In the morning a speed test shows 145 mps. Then everyday it slows to 20 mps in the afternoon and by early evening it is below 10. It will not keep my wireless set boxes going without constant freezing and loss of video and sound. Why can’t this be fixed? I live in east Henderson NV.
TheNightHawk
New Contributor II
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6 Messages
I have the exact same issue. I also am in east Henderson, NV. I even upgraded to gigablast and the issue persists. They first blamed my old cable modem before I upgraded, even though I told them the speeds were fine in the morning and that indicates its not the modem. My new top of the line modem makes no difference. Support has rebooted it many times and the only effect is the stupid support chat window freezes up and I have to start all over again. Getting very frustrated!
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CrystalS
Former Moderator
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440 Messages
We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
-Crystal S. Cox Support Forum Moderator
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quixotictif
New Contributor
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15 Messages
1-844-227-3943 notice how there really aren’t any topics in the forum praising cox for an excellent job....do yourself a favor and cancel service. That’s the number.
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RJJR
New Contributor
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2 Messages
Also, have the same issue, and was offered GIgablast. The old and new routers have the same problem, at the same time you are describing here, so it has to be COX's throttling, bad infrastructure, or work they are doing. The technicians are like robots, that try the same fixes to no avail because I don't think it is the routers. I get 10mbs to 20mbps if I am lucky, and this is unacceptable. Where I live, there is only COX, so I am held, hostage.
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bearone2
Contributor III
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1.5K Messages
hey folks it's called prime time for a reason!!
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matt6815
New Contributor II
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6 Messages
Do not listen to the cox reps ... they have no clue what they are even doing. I have the same issues my buddy who works for google fiber told me the same thing . Cox lines are over saturated a *** load and super old. Anytime during hours when people are home the evening time and afternoon time your internet is going to lag. They just can’t handle that many people on their server..... you are pretty much screwed ... they will tell you to fix all those issues and waste all your time ... trust me I did it all nothing works they are just trying to buy time.
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