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thatwilsonguy

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Service Problems

My service has been disrupted for about a month. Sorry for the weird way to post this, my posts were being caught by the filter as spam so I was experimenting with what was causing it. Apparently pasting my modem logs directly into the message was the issue.  

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thatwilsonguy

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The line from my pole to my modem is all new as of Friday. The line goes directly from pole to service box on my house, then from that box directly to my modem with no splitters or connectors. This is the 3rd modem in less than a month with problems only getting getting worse.

https://ibb.co/f8gW7Zhhttps://ibb.co/VQ0wVFMhttps://ibb.co/hfjK0Gy

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FatDaddyWampus

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Your downstream levels are pretty hot.  0 dbmV is the preferred target.  I'd attenuate that down by at least 5db.  This will also cause your upstream power to come up to better levels.  If your upstream power is too low, it will be too close to the [acceptable] noise floor which will affect your connection to the CMTS and could be the source of all those uncorrectables.

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