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New Contributor
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Ring devices not working with Cox Router
I have several Ring devices and all the ones that are connected to the WIFI network fail to talk to the Ring app via the internet. They all show offline except for the Ring Alarm, but that is connected via ethernet. I have tried setting all the device up again (and again) with no success. I spoke with several levels of Ring Support and failed to get a solution. They used to work fine and suddenly they'll stopped.
I even setup port forwarding on 9998-9999.
I never had this issue with Xfintiy or Verizon FIOs.
WiderMouthOpen
+6 more
Esteemed Contributor III
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What router did you use with Xfinity and FIOS. Do you still have it? If so, yuu can put your gateway in bridge mode and use it.
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Darkatt
+2 more
Honored Contributor
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have they ever BEEN connected to the Cox Pano modem? If not then you may be having a wifi connection issue, due to the fact the pano modem has a weaker WiFi on it than most other wifi modems. I specifically tested it against MY WiFi modem, (the original pano modem), Here are the results -
https://forums.cox.com/forum_home/internet_forum/f/internet-forum/31090/cox-s-new-pw7-4331-vs-arris-dg2460
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