Refresh required after email deletion

I have hated this slow site ever since I was introduced to it.  I use it for voicemails.  It is excruciatingly slow to load, play and then delete with ridiculous waits between actions.  I do not recall that my latest three voicemails were also transcripted and I believe they were not. What is going on with this poor service?    I am using a powerful but older Pavillion PC, and have a decent internet speed for two household members and 1 to 2 devices on with vvery light duty at any given time. 

Well sadly the zombie deleted emails are back after deleting them. It was working well (emails removed from INBOX after selecting and "Trashing") and if over the weekend but is failing once again. Has this been reported as a Bug and if so is there confirmation that it is a BUG and estimated timeframe to fix?

When I check the box on an email or multiple emails I can then choose to delete them by clicking on the Trash Can Icon. The slected emails then get hi-lighted, deleted from the inbox but remain as zombi like emails in the inbox display. I then have to go to another folder or the Trash and then go back to the inbox to see them disappear.

I have other Tabs open and have tried it with just one tab open - same results. Only started happening with the New and Improved version a few weeks ago.

I have a hi end macbook....nothing intensive but cox webmail running.

Tom2001, I'm in the same boat as you, except I'm running a reliable HP Envy PC. It didn't start happening immediately with the new e-mail app, but just started w/in the last week. Also, doesn't seem to be as bad in the middle of the night when the Cox server load must be lower. If this keeps up, I'm gonna have to find another mail app.

That's exactly what I have to do. It's not all the time but more often than not.

@CUTiger78 You never found your way back to Webmail Issues

I posted a solution to your question.

You probably won't find your way back here either.

Well all morning the deletion of emails has been working with the client (web side) of webmail processing the deletes of selected emails and removing them from the inbox display. This is clearly a web side (not server) issue that hopefully they have fixed. I'll keep the forum posted on results.

BTW, why don't we get email notifications when the thread we are interested in or started has activity? 

Hello, we are aware of concern regarding some accounts with the proper deletion of emails.  We also, are aware of the missing notifications when a forum has been updated.  We do not have a restoral time on either but look to have both fully addressed as soon as possible. 

Thank you again for reaching out to us it was a pleasure working with you. Have a wonderful night! Always feel free to reach out to us any time the Social Media team is here 24 hours a day, 7 days a week to help. 

Hi, there. I'm so sorry for the issue with the interface not removing mails. We'd like to help you resolve it. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help you get this fixed. 

I hear ya.....what are the paying the developers in India.....?

jneel5 wrote:

This is a major bug

If this is something you consider a major bug, you must have a pretty easy life.  😊  The emails are deleted.  The messages count should update properly all the time and should be relatively easy to fix, but it's just a cosmetic issue.  BTW, the message count updates correctly for me.

You joined the forums just to say you can't find a fix for an undefined problem?   If you're talking about the message count, it's a minor issue that actually does have a workaround. 

A minor issue? Please read the full description (and I have submitted it to Cox as a bug and they know about it), it not about a simple number next to folder. Your workaround of manually going back and forth to reset stuff is a cop out for the developers. Have them fix properly. 

BTW I have been active in the forums for years and have been a Webmail user for 20 plus years.....

I've read all posts in this discussion.  I've also said it should be fixed (last paragraph). Maybe you should re-read posts.  It's a minor, cosmetic issue.  Emails are deleted.  It's just the message count indicator that isn't updated.  There could be no message count indicator at all and email would function just the same.  

Either you and I have different versions of Webmail (which is possible because I believe Cox has East and West regions) or we're doing something different in Webmail.

Its not he message count on the folder, the deleted emails remain in the main body and are dimmed but not removed from the main body. Yes you can go back and forth between folders and the main Inbox will be refreshed.

The last 2 days the problem has disappeared and the deleted emails are immediately removed from the main body.

Thanks for your input on this and I hope to not revisit again, I appreciate your input on the forum.