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New Contributor
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recentpacket loss issues every evening
I've noticed a service degradation over the last couple of nights. It is really noticeable when online gaming.
After running continuous pings to cox.com and google.com, there seems to be a pretty consistant intermitent packet loss problem.
Running a few tracerts to cox.com reveals the following...
C:\Users\skyle>tracert cox.com
Tracing route to cox.com [45.60.45.167]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms 192.168.0.1
2 9 ms 8 ms 8 ms 10.36.112.1
3 8 ms 11 ms 9 ms 100.127.73.156
4 30 ms 9 ms 18 ms 100.120.100.6
5 * * 14 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225]
6 * * * Request timed out.
7 20 ms 23 ms 22 ms 4.7.26.34
8 24 ms 22 ms 54 ms 45.60.45.167
Trace complete.
C:\Users\skyle>tracert cox.com
Tracing route to cox.com [45.60.45.167]
over a maximum of 30 hops:
1 8 ms 3 ms 1 ms 192.168.0.1
2 8 ms 9 ms 7 ms 10.36.112.1
3 11 ms 12 ms 14 ms 100.127.73.156
4 89 ms 40 ms 29 ms 100.120.100.6
5 10 ms 11 ms 11 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225]
6 * * * Request timed out.
7 19 ms 19 ms 21 ms 4.7.26.34
8 21 ms 24 ms 22 ms 45.60.45.167
Trace complete.
C:\Users\skyle>tracert cox.com
Tracing route to cox.com [45.60.45.167]
over a maximum of 30 hops:
1 5 ms 5 ms 1 ms 192.168.0.1
2 12 ms 13 ms 16 ms 10.36.112.1
3 17 ms 14 ms 29 ms 100.127.73.156
4 12 ms 12 ms 9 ms 100.120.100.6
5 8 ms 9 ms 11 ms lag-103.bear2.Phoenix1.Level3.net [4.14.52.225]
6 * 20 ms 19 ms ae-1-3512.ear4.LosAngeles1.Level3.net [4.69.211.210]
7 119 ms 42 ms 21 ms 4.7.26.34
8 25 ms 55 ms 26 ms 45.60.45.167
and one to google.com
C:\Users\skyle>tracert google.com
Tracing route to google.com [172.217.11.174]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms 192.168.0.1
2 7 ms 10 ms 22 ms 10.36.112.1
3 10 ms 12 ms 12 ms 100.127.73.156
4 11 ms 11 ms 9 ms 100.120.100.6
5 38 ms 22 ms 24 ms 68.1.4.252
6 * 54 ms * 72.215.224.173
7 * * * Request timed out.
8 90 ms 104 ms 63 ms 72.14.239.120
9 51 ms 47 ms 155 ms 108.170.247.244
10 486 ms 56 ms 136 ms 108.170.230.121
11 38 ms 48 ms 50 ms 108.170.230.126
12 36 ms 32 ms 21 ms 108.170.247.161
13 37 ms 37 ms 36 ms 108.170.225.69
14 37 ms 35 ms 37 ms lax28s15-in-f14.1e100.net [172.217.11.174]
Trace complete.
I understand that this is the internet and a lot of people are responsible for keeping it up and working, I would just appreciate my service being restored to an enjoyable experience.
Tikerz
New Contributor II
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I have the same problem. Loss to lag-103.bear2.Phoenix1.Level3.net and ae-1-51.ear1.LosAngeles6.Level3.net.
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TrenchfootGamin
New Contributor
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Screen Shot These are my results sir
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TrenchfootGamin
New Contributor
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I've had the same issues for months and finally got fed up enough to do something tonight. I downloaded Pingplotter, https://www.pingplotter.com/download/ plugged in my games server IP and found this: Screenshot
Packet loss from 50 to 90 percent. Both of those servers are owned by "level 3 llc" bought by Century Link recently. I called Level 3 and was informed that since Cox was the customer in this instance, Cox would have to start a support ticket with them. I called Cox back, shared that same screenshot with a tier 2 support rep and he is supposed to be forwarding it to engineers that can take a look and get it sorted out.
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