Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
1 Message
Closed
I recently moved out of on-campus housing and into an apartment. Currently, I am paying for the 1GB/s home wifi service with the most updated Panoramic modem/router. I am also taking advantage of the 5G wifi service as well. Despite that, I get ping spikes while paying for esport titles like Valorant or Overwatch. It goes from a steady 20-30ms to 150ms every 30 seconds to 1 minute of gameplay and makes playing competitive shooters unbearable. While I understand that ethernet works best for situations like these, I do not have an outlet of that sort in my room/apartment. Additionally, I have previously played competitive shooters on wifi and did not experience these types of ping spike/packet loss. What is the best way to fix this issue?
Discussions
•
Updated
187
1
0
0
Sound on KAFY channel 13 is erratic
Discussions
1
0
Cox Customer Retention No Longer Exists
Discussions
1
0
Internet randomly shuts off for the last week
Discussions
1
0
Pro Connect Charges
Discussions
1
0
Billing cycle
Discussions
1
0
Package site
Discussions
0
0
Bills
Discussions
1
0
Internet outage 24 hrs
Discussions
4
0
JulianN
Moderator
•
Hello. I understand situations like game lags are very frustrating. We would be happy to assist with any questions or concerns you might have from our end and verify if there is any equipment issues. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com if further assistance is needed. Thank you!
0
0