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djc1

New Contributor

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1 Message

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OLIVER....Chat bot

What a waste of time! Very sad that it appears no one at Cox monitors the interactions either live or after the fact. It appears Cox doesn't care about the lack of customer service and Oliver is just poorly programmed bot. Literally empty answers and/or no response. Sad..... 

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AllisonL

Moderator

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142 Messages

Hi Djc1. We apologize for your poor experience and value your feedback. Please email us at cox.help@cox.com for support. 

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CurtB

+4 more

Honored Contributor

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2.1K Messages

Yes, you wasted your time using chat even though it's been documented many times in this forum that it's not a good source of help.  Emailing Cox may not get you the help you want either, but it's better than chat.

Why doesn't this webpage include an email address?  It's included in the welcome sticky post, but not here.  Why not include it here?  The first thing moderators do is tell posters to email them.  Why hasn't Cox ever just posted the email address here where it can be easily located and skip a step?

 

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DorisM

Moderator

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191 Messages

I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community. 

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CurtB

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Honored Contributor

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2.1K Messages

Are you going to modify this webpage to include your email address if I email you?  Of course not, but that's all I asked about in my post.  You did exactly what I said moderators do though.

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WiderMouthOpen

+6 more

Esteemed Contributor III

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3.5K Messages

Why don't people use chatbots? Do they think they will work well? Maybe maybe people are so used to not using the ivr that they don't know to ask for an agent. What was op trying to do anyway?

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