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bobC927

Contributor

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74 Messages

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NOTICE OF AUP VIOLATION

Over the past few days, I've received a number of these notices via email. When I go to the Cox site that I'm directed to, it says I have no violations on file. What's up with this? Are these notices scams or phishing schemes?

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MaryF

Former Moderator

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471 Messages

Hello BobC927,

We'll be glad to look into this for you. Please send us an email to cox.help@cox.com with your full name, account holder's name, street address and details of your issue or a link to your forum post.

Mary
Cox Social Media Support Specialist

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bobC927

Contributor

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74 Messages

I've sent the requested email.

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B
bobC927

Contributor

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74 Messages

This is what I see when I log on to Cox:

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JonathanJ

Former Moderator

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1.9K Messages

@bobC927

If still receiving this messing you can also call 888-573-1101 for more information.


Jonathan J
Cox Moderator

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Teresa16

New Contributor II

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4 Messages

I have been getting the same message as well. Cox even went on to disable my account over this. This is ridiculous!!!! I will be looking for another service provider!! 

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Allan

Moderator

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2.4K Messages

@Teresa16, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan

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