No internet

Hi,

 

I’m sorry you’re experiencing this trouble; I know how frustrating it can be when your service isn’t working.

 

If you haven’t already, please check the coax cable that connects to your modem and make sure both ends are tightly and securely connected. If the cable looks good and your service still isn’t restored, the next step is to check whether there’s a reported outage in your area. You can:

• Email us at cox.help@cox.com, and we’ll check for you, or
• Open the Cox app on your Android or Apple phone — the app will notify you if an outage is affecting your service.