‎Constant internet drops

LatoyaJ

Moderator

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191 Messages

jgallico8486, We apologize that you are having such a bad experience with your service. We are sure that we can investigate and help fix your issue. Please send an email with your name and service address, along with details of the issue you are having. We are here 24/7 for your support. Cox.Help@cox.com

Cox Support Forums Moderator

-LJ

jgallico8486

Visitor

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5 Messages

Well Latoya….. where’s my reply??? Just another BOT!

LatoyaJ

Moderator

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191 Messages

jgallico8486, we are humans. We truly apologize, if you sent the email we will reply as quickly as possible. For immediate assistance, you can also call or Chat with our Support Departments.

-LJ

jgallico8486

Visitor

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5 Messages

Tried the chat route - WASTE OF TIME. Support keeps you on hold.

jgallico8486

Visitor

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5 Messages

@LatoyaJ so what do you do or provide for Cox/Spectrum? No bot answers the chat. As you requested, I sent an email. But yet no responses

(edited)

LatoyaJ

Moderator

•

191 Messages

jgallico8486, we are now a combined company, but completing the process takes time– right now, there is no immediate change to your services or what is offered. We’ll keep you informed as more details become available. Email responses can take up to 24 hours. We will respond as soon as we can view your email in our system.

-LJ

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Constant internet drops

jgallico8486

LatoyaJ

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